HELP CENTER
How can we help?
For app access, purchase, permissions, data sources, satellite connections, or troubleshooting, contact the Equal Earth support team.
EMAIL SUPPORT
linyasupport@gmail.com
Please include your device model, Android or iOS version, app version, the screen involved, and a screenshot when possible. Never email your CDSE Client Secret.
Quick answers
How much is the app?
The app is ₱99 as a one-time purchase before download. No recurring app subscription is planned.
Why does location look wrong?
Enable precise location, move to an open area, and try Current or Refresh GPS Fix. Indoor signals may drift.
Why is a Sentinel‑2 view cloudy?
Cloud percentage describes a scene, not a guarantee that your exact viewport is clear. Try another date, cloud limit, or mask setting.
Are satellite index views diagnoses?
No. NDVI and MNDWI are educational visualizations and require local context and validation for professional interpretation.
Where are exported maps or GPS photos?
After granting photo access, saved exports should appear in your device gallery. Storage behavior may vary by operating-system version.
Can I remove my CDSE credentials?
Yes. Open Equal Satellite, choose Manage connected CDSE account, and disconnect the saved credentials.
Data credits
See OpenStreetMap copyright, Copernicus Sentinel‑2 documentation, and Natural Earth terms.